Tailored power services accelerate post-holiday industrial recovery in Xuchang, C China's Henan Province

"Extended holiday shutdowns can easily mask equipment risks. Every detail must be thoroughly inspected before operations resume." On February 28, Fan Qiangjun, account manager at Heshangqiao Power Supply Station of State Grid Xuchang Power Supply Company, visited Senhe Wood Industry within his service area. He briefed the facility's electrical supervisor on essential safety protocols for post-holiday production restart, delivering proactive, on-site services to support the enterprise's smooth recovery.

Photo provided to Guangming Online

Inside the workshop, technicians carefully checked terminal connections in power distribution panels. Based on the company's operational profile, they advised on managing load surges during high-power equipment startup and stressed the importance of regular insulation checks on aging wiring. They also systematically tested safety systems throughout the facility—including emergency lighting, residual current devices, and firefighting power supplies. These efforts not only raised staff awareness of electrical safety but also built a strong "power shield" for secure production.

Safe resumption starts with safety. Given the large number of industrial users in its area and significant post-holiday load fluctuations caused by tight schedules, Xuchang Power Supply Company mobilized district managers to conduct targeted safety inspections at enterprise workshops. Using detailed customer records, teams gathered information on startup dates, production plans, load variations, and actual power needs—accurately capturing each facility's electricity "pulse." They carefully examined equipment status, line connections, and safety measures, documenting all identified hazards. On-site guidance was provided to facility electricians for immediate correction, ensuring early detection, prompt handling, and complete risk elimination.

To address specific power service needs, account managers offered one-on-one guidance on bill inquiries, usage verification, and digital service operations, helping businesses manage transactions easily with minimal effort. They also promoted the "State Grid Online" mobile app, providing 24/7 services including bill payment, service applications, and fault reporting. This approach ensures that for every enterprise restarting operations, contact is made, status is confirmed, and reliable supply is assured—delivering strong power support for regional industrial recovery.

Xuchang Power Supply Company will continue to closely monitor enterprise electricity needs, respond swiftly to all power-related requests, and ensure fast consultation and resolution. By continuously improving service quality and response efficiency, it is infusing fresh vitality into the ongoing optimization of the local business environment.

(By Jiao Yongsheng)